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![]() Remember, do not troubleshoot the device while it is attached to a hub, connect directly to the computer's port. ![]() If any are listed right click on the unknown device and uninstall the drivers and unplug and re-plug the device. In Windows 8, swipe up from the bottom, or right-click anywhere on the desktop and choose 'All Apps' -> swipe or scroll right and choose 'Control Panel' (under Windows System section) -> Hardware and Sound -> Device Manager. While still in the Device Manager look under Universal Serial Bus controllers for any unknown devices. In Windows 11, Windows 10
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